Frequently Asked Questions

What are the benefits of a lease vs. a loan?

There are benefits to both leasing and financing. With a loan, you enjoy ownership of the asset from day one, no need to negotiate the fair market value at the end of the lease. You also get to depreciate the asset as well. Our representatives are available to review your financing needs and help you determine the best solution for you and your company.

How do I apply?

Please fill out our application. Depending on the size of your request and the information we have available on file, we may have all we need to respond to your request. If we require any additional information our team will contact you.

Where does Firestone offer financing?

We offer financing in all 50 U.S. states, including Alaska and Hawaii. We do not currently offer financing in the U.S. territories.

What type of financing do you offer?

We offer secured installment loans to qualified business customers.

What types of businesses do you finance?

We provide financing for the amusementscarnival and parksBowlinglaundrylocation-based entertainment (LBE)fitness and wellnessvideo lotteryvending, and brewery industries, as well as financing for franchiseesContact us to see how we can help you.

Who do I contact with questions about a new loan?

Our sales team is here to help please contact us or call us at 1-800-851-1001 extension 41.

How can I find out the status of my plates, registration, and/or title?

Our title administration group is here to help you weekdays from 8:30 a.m. to 5:30 p.m. EST. Please contact us or call us at 1-800-851-1001 extension 5.
 

I want to get copies of my loan documents. How do I do that?

To receive a copy of your loan documents, please contact us. We generally respond to your request within 1 business day.

What is the balance of my loan? How many payments do I have remaining?

To check your current balance and remaining payments, please contact us. We generally respond to your request within 1 business day.
 

Can I find out how much I paid in interest?

To determine interest paid, please contact us. We generally respond to your request within 1 business day.


How do I request a pay off?

Please call our customer service team at 800-851-1001contact us to request a pay off.
 

How do I make a payment on my loan?

Payments on your loan may be made by check, wire transfer, and Western Union.

Address for mailing checks:
Firestone Financial
117 Kendrick Street, Suite 200
Needham, MA 02494-2728

Western Union:
Payable: Firestone Financial, LLC
Code City: Firestonefinancial
State: MA
Account Number: (Please include your loan or customer number)

For payments by wire transfer or check by phone, please contact our customer service department at 1-800-851-1001 ext. 5 during our regular business hours weekdays from 8:30 a.m. – 5:30 p.m. EST and we will be happy to help you.
 

How do I sign up for automatic debit of my payment (ACH) or how to I update my current bank account information?

Please complete our ACH authorization form, sign  and fax back with a copy of a voided check to 413-553-3955.


I would like a copy of my account history. How do I request that?

To receive a copy of your account history, please contact us. We generally respond to your request within 1 business day.


Who do I contact with questions on my payments?

For questions regarding payments, please contact us. We generally respond to your request within 1 business day.
 

I lost my coupon book. Can you provide a new one?

Yes, we can. Please contact us and your new coupon book will be sent to you in about 2 - 3 weeks. You are still responsible for making payments on your loan while the new coupon book is being sent to you. If you need your account information, please contact us.

How do I update the contact information on my account?

Please contact us or call 1-800-851-1001 extension 5 to request a change of address form.
 

I have questions on my loan who do I contact?

Please contact us Monday through Friday 8:30 a.m. – 5:30 p.m. EST. We generally respond to your request within 1 business day.

How do I get a title released?

To get your title released, please contact us we will respond to your request.


How do I get a UCC filing released?

To get a UCC filing released, please contact us and we will respond to your request.