How can I find out the status of my plates, registration, and/or title?
Our title administration group is here to help you weekdays from 8:30 a.m. to 5:30 p.m. EST. Please contact us or call us at
1-800-851-1001 extension 5.
I want to get copies of my loan documents. How do I do that?
To receive a copy of your loan documents, please contact us. We generally respond to your request within 1 business day.
What is the balance of my loan? How many payments do I have remaining?
To check your current balance and remaining payments, please
contact us. We generally respond to your request within 1 business day.
Can I find out how much I paid in interest?
To determine interest paid, please
contact us. We generally respond to your request within 1 business day.
How do I request a pay off?
Please call our customer service team at 800-851-1001contact us to request a pay off.
How do I make a payment on my loan?
Loan payments can be made online, by check, Western Union or wire transfer.
Click here for payment information.
How do I sign up for automatic debit of my payment (ACH) or how to I update my current bank account information?
Please complete our
ACH authorization form, sign and fax back with a copy of a voided check to 413-553-3955.
I would like a copy of my account history. How do I request that?
To receive a copy of your account history, please
contact us. We generally respond to your request within 1 business day.
Who do I contact with questions on my payments?
For questions regarding payments, please
contact us. We generally respond to your request within 1 business day.
I lost my coupon book. Can you provide a new one?
Yes, we can. Please contact us and your new coupon book will be sent to you in about 2 - 3 weeks. You are still responsible for making payments on your loan while the new coupon book is being sent to you. If you need your account information, please contact us.
How do I update the contact information on my account?
Please
contact us or call
1-800-851-1001 Option 2 to request a change of address form.
I have questions on my loan who do I contact?
Please
contact us Monday through Friday 8:30 a.m. – 5:30 p.m. EST. We generally respond to your request within 1 business day.